Practice Polices

Your privacy and professional accountability are the foundation of our work together. These policies ensure your rights to strict confidentiality, informed consent, and professional transparency—including your right to address concerns with the state licensing board—so you can focus safely on your journey toward renewal.

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TAZA THERAPY NOTICE OF PRIVACY PRACTICES

THIS NOTICE DESCRIBES HOW HEALTH INFORMATION ABOUT YOU MAY BE USED AND DISCLOSED AND HOW YOU CAN GET ACCESS TO THIS INFORMATION. PLEASE REVIEW IT CAREFULLY.

I. OUR PLEDGE REGARDING HEALTH INFORMATION

At Taza Therapy, I understand that health information about you and your care is deeply personal. I am committed to protecting that information. I create a record of the care and services you receive to provide quality care and to comply with legal requirements. This notice applies to all records generated by this mental health practice.

I am required by law to:

  • Ensure that protected health information (“PHI”) that identifies you is kept private.
  • Provide you with this notice of my legal duties and privacy practices.
  • Follow the terms of the notice currently in effect.

I reserve the right to change the terms of this Notice. Any new Notice will be available upon request, in my Newtown, PA office, and on the Taza Therapy website.

II. HOW TAZA THERAPY MAY USE AND DISCLOSE YOUR HEALTH INFORMATION

Federal privacy rules allow health care providers to use or disclose PHI without a patient’s written authorization for the following purposes:

  • For Treatment: I may use your PHI to provide, coordinate, or manage your mental health treatment. For example, if I consult with another licensed clinician or your primary care physician to coordinate your care, I am permitted to share PHI to assist in your diagnosis and treatment.
  • For Payment: I may use and disclose PHI so that the services you receive may be billed and payment collected from you, an insurance company (such as Independence Blue Cross), or a third party.
  • For Health Care Operations: I may use PHI to run my practice and ensure that all clients receive quality care.
  • Lawsuits and Disputes: If you are involved in a lawsuit, I may disclose PHI in response to a court or administrative order. I may also disclose PHI in response to a subpoena or discovery request, but only after efforts have been made to notify you.

III. USES AND DISCLOSURES REQUIRING YOUR AUTHORIZATION

  • Psychotherapy Notes: I do keep “psychotherapy notes.” Any use or disclosure of these notes requires your specific Authorization, except for my use in treating you, defending myself in legal proceedings, or as required by the Secretary of Health and Human Services to investigate HIPAA compliance.
  • Marketing & Sale of PHI: As a psychotherapist, I will never use or disclose your PHI for marketing purposes or sell your PHI in the regular course of business.

IV. USES AND DISCLOSURES NOT REQUIRING YOUR AUTHORIZATION

Subject to legal limitations, I can disclose your PHI without Authorization for:

  • Mandatory Reporting: Required by state/federal law, such as suspected child, elder, or dependent adult abuse.
  • Public Safety: To prevent or reduce a serious threat to your health/safety or the safety of others.
  • Health Oversight: For audits or investigations by licensing boards (e.g., in PA, NJ, FL, or SC).
  • Law Enforcement: To report crimes occurring on the practice premises.
  • Appointment Reminders: To contact you (via phone, text, or email) to remind you of a scheduled session.

V. YOUR OPPORTUNITY TO OBJECT

Disclosures to Family/Friends: I may provide PHI to a family member or friend involved in your care or payment for care, provided you have been given the opportunity to agree or object.

VI. YOUR RIGHTS REGARDING YOUR PHI

  • The Right to Request Limits: You may ask me not to use or disclose certain PHI for treatment or payment. I am not required to agree if it affects your care.
  • The Right to Restrictions for Out-of-Pocket Payments: If you pay for a service in full out-of-pocket, you have the right to restrict disclosures of that PHI to your health plan.
  • The Right to Choose Communication Methods: You have the right to ask me to contact you in a specific way (e.g., only via your portal or a specific phone number).
  • The Right to Access: You have the right to see and get electronic or paper copies of your medical record (excluding psychotherapy notes). I will provide this within 30 days.
  • The Right to an Accounting of Disclosures: You may request a list of instances in which I have disclosed your PHI for purposes other than treatment, payment, or operations.
  • The Right to Correct/Update: If you believe information in your record is incorrect, you may request an amendment in writing.
  • The Right to Professional Accountability: You have the right to professional transparency. If you believe your privacy rights have been violated, you may contact me directly or file a complaint with the Department of Health and Human Services or the State Licensing Board in your respective state (PA, NJ, FL, or SC).

VII. GOOD FAITH ESTIMATE NOTICE

If you do not have insurance or are not using insurance, you have the right to receive a “Good Faith Estimate” explaining how much your psychotherapy services will cost.

  • You can ask for a Good Faith Estimate before you schedule a service.
  • If you receive a bill that is at least $400 more than your Good Faith Estimate, you can dispute the bill. For more information, visit www.cms.gov/nosurprises.

Empowering Your Care: Your Rights and Protections

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Pennsylvania: Accessing Your Therapy Records

You have the right to access your therapy records. To formally request your records, please submit a written request via email to tara@tazatherapy.com or via mail to 17 Barclay Street, Suite B3, Newtown, PA 18940. I will contact you via phone to verify the request and coordinate any necessary authorization forms; please note that a reasonable fee may be charged for costs associated with copying and postage for paper records.

How to File a Complaint
If you believe you have been subjected to unprofessional or unethical conduct, you have the right to file a formal complaint with the Pennsylvania State Board of Social Workers, Marriage and Family Therapists and Professional Counselors.

Online: Use the PALS Complaint Portal.

Mail: P.O. Box 2649, Harrisburg, PA 17105-2649.

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New Jersey: Accessing Your Therapy Records

Accessing Your Therapy Records
To request your therapy records in New Jersey, please provide a written request to tara@tazatherapy.com. I will follow up with a phone call to verify your identity and discuss the delivery method (electronic or paper); per New Jersey regulations, records are maintained for seven years following the conclusion of treatment, after which they may no longer be available.

How to File a Complaint
Formal complaints regarding professional conduct in New Jersey should be directed to the New Jersey Division of Consumer Affairs, Professional Counselor Examiners Committee.

Online: Visit the Division of Consumer Affairs website.

Phone: (973) 504-6410.

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Florida: Accessing Your Therapy Records

Florida residents may request their health information by emailing tara@tazatherapy.com. Once the request is received and verified via a brief phone call, I will coordinate the release of information; any applicable fees for the preparation of summaries or paper copies will be disclosed to you prior to fulfillment.

How to File a Complaint
The Florida Department of Health handles all complaints against health care practitioners. You may file a report through the Medical Quality Assurance Services division.

Online: Use the MQA Complaint Portal.

Mail: 4052 Bald Cypress Way, Bin C-75, Tallahassee, FL 32399.

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South Carolina: Accessing Your Therapy Records

To formally access your records as a South Carolina telehealth client, please send a written email request to tara@tazatherapy.com. After a phone verification to ensure the security of your data, I will facilitate the release of records; please be aware that records are retained in accordance with state laws and may be unavailable once the retention period has expired.

How to File a Complaint
In South Carolina, professional conduct is overseen by the South Carolina Labor Licensing and Regulation (LLR) Board of Examiners for Licensure of Professional Counselors.

Online: Visit the LLR Online Complaint Form.

Mail: 110 Centerview Drive, Columbia, SC 29210.